"I think feedback is a great thing, but people only usually contact companies when they have something negative to say, I'm delighted in this instance to be giving you the highest possible feedback for John".
"John has been fantastic. He's kept me in the loop 24/7, he's responded to my emails efficiently and professionally, explained proceedings and law matters in layman's terms to myself (finance specialist - know nothing about law) and generally just been great - he's an asset to Taylor & Emmet. He achieved a win in my instance and recovered a sizeable amount after my injury which will definitely help me out. His help and guidance throughout the process have been invaluable and the care and recovery he organised for my knee were brilliant".
"I'd also like to add that John hasn't asked me to do this, I just felt it necessary to do so. I'm the first one to moan and complain whenever something goes wrong with a business, so felt it my duty to let you know how outstanding John has been".